Favored employees get away with long stretches of no sales. They mute their phones and pretend to dial customers just to get their call counts up. Management is aware and does nothing. Poor lead generation and management does not allow their reps to use sales techniques that work for them. They force a ridiculous sales technique on you and make you throw away anything that makes you successful. This company will set you up big to make you fail if you let them. I'd give the company no stars in some areas if I could.