Pros
Decent salary if you are starting right out of college. Benefits package is reasonable. Few managers at the company encourage you to grow as an employee, but they end up leaving the company within 12 months.
Cons
Managers are never available when employees need assistance with customers. Managers inform the CSRs to handle the calls on their own or have another CSR act as if they are the manager. If a manager actually agrees to take a call, they will allow the call to drop into their voicemail and not call the customer back. Managment is more concerned with following a checklist of goals rather than actually helping their customers. A customer can be frustrated and send in a cancellation request, but as long as the checkpoints were met, the call is deemed satisfactory. Micro management is rampant in the department. Many CSR's will have 3-4 bosses looking over them. If a mistake is made, the CSR will receive a notice from each of the managers on the floor. Managers are encouraged to give write ups to employees who are attempting to apply for positions outside of the Customer Service department. This is due to their extremely high turnover percentage. Numerous well qualified employees left the company because of this practice.
