4y
Thank you for taking the time to share your feedback. It is important for us to hear what we are doing well and what we could improve upon. It's great to hear that our core values of transparency, operating 100% remotely, and enabling impactful contributions from the team are appreciated here as a pros.
We have been working hard to improve our internal processes and we've made great strides in the areas you have raised as concerns. We have taken a two-pronged approach to tech debt where we aggressively decline to move new initiatives forward that incur new tech debt and we include spikes in sprints to plan the work to pay down existing tech debt.
Our pointing system is now entirely in the hands of the engineering teams performing the work, which goes a long way toward putting realistic point values and timelines on projects. While no pointing system is perfect, it puts the control in the hands of those who have the best information on level of effort required for an initiative.
We have also implemented a retrospective process into our sprints as a way to neutrally evaluate what went well in a sprint and what opportunities we have to improve processes for the next time.
Within the past year, we have implemented a new manager program that combines training with an employee culture and management software platform that supports all managers with key resources to facilitate strong communication with their team members.
While we have made a ton of progress over the past year, we can always do better and appreciate you taking the time to share your thoughts.
-Jess