Pros
Number one reason for myself was the customers. I enjoy providing customer service. Due to customers' positive feelings towards the variety of unique product offerings, it is one of the better retailers to work at. Many customers remark about how they would spend their entire paycheck at HL if they worked there because there is such a variety of merchandise.
Cons
Pay. I was with HL for 10+ years. When the cost of living wages went up to $7.25/hr, mine was not affected. When full-time employees' wages went up to $10/hr, mine was not affected. Therefore new parttime employees received $1/hr less than I did and new and old fulltime workers received $1.75/hr more than I. They received this not because they were able to do a better job, but simply because government changed laws and HL felt people who were full time were more commited to HL and felt it was a career choice and therefore deserved additional moneys. Workload. I due believe you need to put in a day's work for a day's pay. Employees who worked on the floor were expected to help out in every department as needed as well as help cashier. At times, the various projects that were assigned to my designated department and/or the actualy department nightly cleanup could not be finished due to my spending too much time helping the cashiers (I was required to help when the mgmt had not scheduled enough cashiers) or helping out in other department (especially when a new season was approaching). Unfair employee treatment. At HL all employees (FT) are suppose to work every other Saturday and close one night a week. At the store that I worked at, there is one employee who never closes at night and always makes sure she has too many hours in before Saturday so she can not work it. If she does work a Saturday, it is for 1 or 2 hours maximum.