Pros
Great fellow employees who really try hard to please the bosses and the customers. Of course the 15% discount on items is wonderful. There are alot of really wonderful customers who come into the store. Most of them are so thankful for our help in finding items and suggesting answers to their craft problems. The great customers and employees make it rewarding to work here.
Cons
New cashiers and department heads are thrown out on the floor without much training. They are only able to learn by making mistakes and then being yelled at for making the mistakes, brought in the office (after an audit) and raked over the coals. Since Hobby Lobby does not use scanners at the registers, the lines are long and slow and mistakes are made frequently. Items are listed in wrong categories and with wrong prices and sales. The long lines and mistakes keep the customers upset. Returning an item is even worse! Managers and Co-Managers don't have very good customer relations skills. They are always "too busy" to deal with the customers. If employees are caught talking too long to a customer or spending too much time helping a customer they are scolded for not "working". The poor customers, especially the elderly or people in a hurry can't find anything quickly on their own. They have to search for one of us to help them find something. Hobby Lobby refuses to mark the isles, put a map of the store up, or even number the isles so people can find things easily. With only two or three of us employees on the floor at a time, we are sometimes hard for the customers to find when they need help.