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Holland America Line

Engaged employer

Direct Reservation Agent - Direct Reservations (Inbound) At Holland America Holland America Line Employee Review

3.0
1 May 2016
Recommend
CEO approval
Business outlook

Pros

Great Cruise benefits after one year Cafeteria in building Some flexibility with schedule

Cons

Poor communication among departments Can be difficult to get time off to enjoy cruise benefits Too much sales pressure with not enough focus on customer service Hard to move up unless you know the "right" people

Explore other reviews about Holland America Line

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Remote flexibility, friendly team, travel opportunities.

Cons

Limited growth unless you relocate to Seattle or Miami.

avatar
Holland America Line Response
2mo
Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.
4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Great position if they still offer a base salary for your first year.

Cons

Working west coast hours from the east coast.

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Holland America Line Response
1w
Thank you for sharing your feedback. We are glad to hear you see value in the role. We also appreciate your comments regarding scheduling and compensation, and we continue to review how we support our teams and enhance the overall employee experience. Thank you again for your insights.
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