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Holland America Line

Engaged employer

Recently Quit - Direct Reservations (Inbound) At Holland America Holland America Line Employee Review

1.0
25 June 2015
Recommend
CEO approval
Business outlook

Pros

You get to go on a huge discounts cruise after 1 year of service.

Cons

They will increase your workload and not your pay. They obviously are working on cutting costs in the company. They have you with a base hourly wage and then rest is commission based. The only issue with this is 99% of your time in the call center is non-commission tasks... they are also sending everyone home fro the office so you have to work from home, meaning you will not be eligible for the Seattle mandatory $15 minimum wage. This is just an average call center. Also the discounted cruise, is only discounted not free. Obviously you have to pay the Taxes, Fees, and port expenses and then they only let you know you got it like a few days prior... Aka have fun with airfare!

Explore other reviews about Holland America Line

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Remote flexibility, friendly team, travel opportunities.

Cons

Limited growth unless you relocate to Seattle or Miami.

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Holland America Line Response
2mo
Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.
4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Great position if they still offer a base salary for your first year.

Cons

Working west coast hours from the east coast.

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Holland America Line Response
2d
Thank you for sharing your feedback. We are glad to hear you see value in the role. We also appreciate your comments regarding scheduling and compensation, and we continue to review how we support our teams and enhance the overall employee experience. Thank you again for your insights.
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