Pros
For many years Holland America provided competitive wages and benefits. Salary increases and yearly bonus were small, but they did happen. Travel benefits were difficult to use, but they were nice. The company is probably still a good place to work in 'Reservations', particularly if you want to work from home. Reservations tends to work like a well-oiled machine for the most part.
Cons
I recently left Holland America after a decade of service, along with many others I know. The pressure over the last 2 to 3 years has been unbearable as the company goes through a "re-org" with Princess. My department was left with no job security for almost a year (with the threat of the job just disappearing), then one day it finally did happen, the whole "interview for your own job" scenario. Very poorly handled by Management with many team members not staying with the company at all, or even choosing to interview. Cannot recommend the company to anyone at the moment until they get organized. And while some departments are better to work in than others, the dysfunction within the company is spreading far and wide. Everyone is overworked, underpaid for what they do and fearful for their job. Backstabbing is rampant, as everyone is scrambling to prove their worth in case of layoffs. When layoffs do happen they are implemented very poorly and the company is losing people who have 20 years or more of invaluable experience. Maybe these company changes will be good, who knows, but it will probably be several years before all the kinks get worked out. In the meantime, it's very difficult to determine which departments are *less* dysfunctional than others, but it almost doesn't matter. Finally, for bus commuters the location means an extra half hour to get to the company's lower Queen Anne location.
