Decent job and Intresting but a lot to learn - Product Advisor Holland & Barrett Employee Review

3.0
19 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Learned a lot about natural remidies that is still very helpfull today. Helped a lot of people with issues and customers come back thanking me . Some of the staff were nice and good team work. Pay was low but was a few years ago now so not sure what it’s like now.

Cons

Had a lot of thefts in the store and manager had to beg head office to install security cameras. We was both women and felt unsafe as a lot of druggies and dodgy people will come in and steal manuka honey. Pressure to stop them which was impossible. Finaly cameras were put up. A lot to learn about products and had to do multiple choice exam which was hard while studying at uni. But if it was a full time job would be easier as your around products more. Head office put alot of pressure on maximising sales. People should be paid more for the amount of knowledge you need and the type of customers you deal with.

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Holland & Barrett Response
4mo
Hi, thank you for your review. We're disappointed to hear that your experience working at Holland & Barrett was not a positive one. We appreciate the hard work and effort that goes into the Qualified to Advise training and it's with your expertise that we're able to support our customers throughout their health and wellness journey. Thank you also for sharing your honest feedback with us, this does not represent the experience we want our colleagues to have. We are concerned by some of your comments as we do not expect store colleagues to intervene in these situations. I will ensure this is fed back, as it's through this feedback that we're able to listen and continue to improve. We wish you all the best for the future. Kind regards, Holland & Barrett Resourcing Team.

Explore other reviews about Holland & Barrett

5.0
14 May 2025
Recommend
CEO approval
Business outlook

Pros

Excellent health and well being products.

Cons

I haven't found any disadvantage.

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Holland & Barrett Response
1y
Hi there, It's fantastic you enjoy being part of our team and thanks so much for taking the time to share a bit about your experience working at H&B! We wish you continued success in your role. Kind regards, Blanka C Employer Brand Lead
2.0
16 Feb 2016
Recommend
CEO approval
Business outlook

Pros

The only pro I can think of is the training that you receive. Although it can be hit and miss with some employees depending on what area you're working in and what role.

Cons

Prepare to be bombarded by KPIs and targets, you need to sell this with this, increase on this, 4 item link sale, Rewards for Life cards, magazines, samples, customer feedback cards is just a few of the things you have to remember. There's always a shortage of staff so be prepared if you're management to not have a lot of time off if any. You're never acknowledged for the work that you do and the time that you put in or rewarded for it. The area manager is always on your back asking why something hasn't been done, why you haven't met a certain target etc. Just all in all very stressful along with all the tests and training updates that you have to do in between.

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