Decent benefits, but stress and low pay persist - Patient Account Representative Holyoke Medical Center Employee Review

Great benefits and work/life balance

many departments stuck in their ways and not open to trying new tech to improve processes.

It's small enough to really get to know your coworkers which in turn enhances team work and moral. Employees like each other, and enjoy working together, Many have been there for 10+ years. It's the closest to "we're like a big family" being legit than any local hospital system in Western MA. The senior leadership is genuinely invested in supporting the staff, the organization, the community, and the patients. It's refreshing to have a senior leadership team that is approachable and responsive.

It's a small community hospital so funds are not as exuberant as some of the other health systems in MA and CT, but it's leadership is resourceful and transparent with how funds are utilized.