Badly run franchise location - Scheduler Home Instead Employee Review

1.0
11 Oct 2025
Recommend
CEO approval
Business outlook

Pros

None that I can think of

Cons

Management was prioritizing private pay clients over Medicaid and medicare clients. It was really hard to watch people who desperately needed care go without because they couldn’t afford to pay out of pocket. My schedule was constantly changed and I was asked to work weekends. Working weekends meant being in the office completely alone. Not only was that somewhat creepy, but that meant answering the phones and fielding emergencies alone, something I was wholly under paid and unqualified for. The owner was weirdly strict about dress code. This franchise seemed to be falling apart by the time I was leaving, employees were jumping ship left and right. The benefits were also bad. They paid 50% of healthcare then it increased 10% until you hit your 5 year mark.

Explore other reviews about Home Instead

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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