Rewarding work, terrible pay - Anonymous employee Home Instead Employee Review

2.0
29 Sept 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours, very rewarding work.

Cons

The pay is terrible. Minimum wage for a few hours of companionship is understandable, but $7.80/hr is not reasonable for the home helper service. For $7.80/hr we're expected to clean house, prepare food, run errands, provide transportation and more. I am frequently assigned shifts and not told about them, or they are outside of my availability. The worst is when I am scheduled for a shift and a day ahead of time the agency calls me and says they've given the shift to someone else who was complaining about not having enough hours. Don't expect to get more than 8-10 hours a week. I am often asked to drive to client's houses that are more than an hour from my home, but it's not worth it for minimum wage. You have to work 2000 hours to get a raise, which will take forever if you're like most employees who are assigned 10 hours or less per week.

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5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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