CNA/ caregiver - Caregiver, CNA Home Instead Employee Review

3.0
12 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Nice clients. Started working in 2013 and those office staff were really helpful and worked as a team. Monthly in services. Flexible hours. I loved working there until about the end of 2015 when they had a big turnover with the office staff.

Cons

Low pay. Left the company in 2016 because the new group of staff were very rude, lied a lot and I couldn't get along with them. The Scheduler used to be awesome, but she started lying with the new group. Will leave out important details about clients that the caregivers need to know because they felt if the caregivers knew everything, they will refuse the client. Office staff now is rude and disrespectful at time.

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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