Fulfilling, but can be exhausting. - Anonymous employee Home Instead Employee Review

5.0
15 Feb 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I work for an excellent office staff (Martinsburg, WV), employees are recognized for hard work regularly. They are very accommodating and notice the little things. Never have I worked for a company so connected with its employees, sending cards for every holiday, even a sympathy card after I had to put my fur baby to sleep. These little things mean a lot in this kind of work, and makes you feel like a valued member of this team.

Cons

The downside has nothing to do with the company, but with this line of work in general. I believe it takes a special kind of person to do this work, and it's easy to get burned out if you aren't careful.

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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