High value, low pay - Anonymous employee Home Instead Employee Review

4.0
21 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can get enormous joy from feeling useful. You know you are providing needed service to a generally unserved portion of the population. Most of the people you care for are delightful, and listening to them gives you a clear window to the past. They are "Living History"! You can, often, get more latitude, concerning hours/days worked, than many other types of work. Training is provided, free of charge. You will learn patience, and a sense of humour, along with your other lessons.

Cons

You must expect to "lose" clients, frequently, due to age/health issues. Sadly, you are not allowed to "follow" clients that you no longer care for. You may not visit them, or have contact with their family. In many cases, I was not even informed of their death until weeks, or months, after their funeral. Then, it was because I inquired after them. Pay is low, expectations are high. You are often informed that you will be needed with little notice, and little respect as to your current plans. It is difficult to keep from becoming fond of your clients, and this can be a source of stress.

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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