Not ok. - In Home Caregiver Home Instead Employee Review

1.0
26 July 2022
Recommend
CEO approval
Business outlook

Pros

Taking care of disabled seniors. Improving lives. Bringing happiness to those who really need it. They are franchise so not all locations are as bad as where I'm at.

Cons

Erratic scheduling, can't depending on gettin the hours you were promised. Unethical, employees are more important than clients-that puts lives at risk! Outdated misinformation of environment and needs of client, and also for tasks that are not actually needed or are unable to be done. Turnover is ridiculously high.

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Home Instead Response
3y
Our goal is for everyone to have a positive experience with the Home Instead network. Your feedback regarding this franchise office is really important to us and we invite you to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. You can reach them at 888-484-5759. Thank you.

Explore other reviews about Home Instead

5.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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