Pros
Most of the people are nice
Cons
I joined HomeAgain for the mission they claim to strive for which is to save lost pets. Since working there I have been disappointed to the point that I feel a great degree of doubt if my pet ever got lost and I used their service.
The processes are outdated and they do not focus on the customer. The basic tools and equipment for the job crash all the time. Even the phone lines.
When talking about customer service, I feel the pain the customers do. Many things take longer than needed and require so much work and time to do one basic thing. Changes are made constantly without prior notice. Change is fine, but when an important thing that either the staff or customers use is changed without prior notice and they are calling in angry, I do not blame them. We were constantly told to lie to customers too and set false expectations. Then it was all about sell, sell, sell.
The company has been around for over a decade and it still is like a startup from the early 2000's. Also any ideas brought to improve the company are quickly shunned and ignored unless there are numbers behind it.