Technical engineer - Technical Engineer HomeServe Employee Review

Thank you for taking the time to post a review. Given that you've been working at HomeServe for some time now I hope that you know we don't ignore things and we absolutely encourage debate and constructive challenge - it's part of who we are. And if you want more evidence of this, read our responses to reviews on here or step over to Yammer and have a look at the conversations there. Anyway, back to the points you raise. First, I don't think anyone ever said nothing was going to change. What we said was you would move over to us on your existing contract and then there would be a consultation before any changes, which there was. The reality is our Customers expect us to cover Mondays (our busiest day for claims) and weekends; the rosters you were working didn’t allow us to meet that demand, making us over reliant on contractors. Serving Customers is what we are here to do, it's why we get paid. And if that means working some Mondays and some more weekends - which is what your colleagues who have come from other groups are already doing - then we have to do it. Honestly, during the last few weeks if we'd told our Customers that we didn't work Mondays or weekends, they wouldn't have been our Customers for long. But, the thing I'm most concerned about is the inference that we are making changes for the wrong reasons, because absolutely we are not. Change isn't always easy but I know it will be worth it in the end, and it will be fair and equitable for everyone - which right now, it honestly isn't. I'm genuinely sorry that you are unhappy and I would really welcome the opportunity to have a proper discussion with you. I'd also like to understand what you mean by your comment on 'second jobs from site' because I'm afraid I don't get your point. You know how to get hold of me and know I'll always have the time to speak.