Fabrications, lies & mistruths - Anonymous employee HomeServe Employee Review

Thank you for taking the time to leave a review. I don’t know your exact situation so I'm working in the dark a little but I'll try and address your points. Might be easier if you come and see me. First then, systems. We are investing significantly in new systems so that we can make it easier for our People to get it right for Customers, which will ultimately be better for our business. After all of the time we have spent in all of our communications activity - and you have been here for five years so you've seen some of it at some point - explaining exactly why we are making systems investments, and exactly what they are going to do, I am genuinely disappointed and more than a little bit surprised that you have reached a different conclusion. Second, I don't agree with you that we don't care for our People. Two things I would say to this. All businesses undergo change and it is how they deal with that change that is a measure of them. We have announced some necessary changes recently. It is very hard for the People potentially impacted by these changes but all the way through our focus has been on making it the best it could possibly be for them. I would also say that if we are guilty of anything, particularly in Preston, it is not having better and more honest performance conversations. On bonuses, you are wrong that the are different qualifying rules depending on a person's level in the company. Our management bonus scheme is linked to our objectives, end of. Last, with regard to budget, I'm not sure what the point is you are making, sorry. We want our Customers to claim on their products so they can experience our service. Perhaps if you could explain to me your specific concern then I could understand and respond properly. Again, would be easier if you came to see me or talk to your line manager. We are a business that values feedback and supports transparency. If you don't think that is the case then our confidential whistle blowing hotline is 0800 374 199. Hopefully we can speak. Gareth.