14 years in, looking forward to another 14 - Department Head HomeServe Employee Review

4.0
11 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Really starting to become a much more progressive thinking business, the launch of the Diversity and Inclusion council is testament to this. Still putting the Customer at the heart of everything. The vision for the UK is clear, more recently updates on global success have been shared, it's always good to share learnings.

Cons

Some areas of the business can be slower to react, there may be reasons for this that have not been shared. This can lead to a less positive user experience. We are definitely a People focused business but sometimes it can feel like some are dragging their and this can impact the People when it shouldn't.

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HomeServe Response
7y
Thanks for the review. Having a clear vision and putting Customers and our People at the heart of everything we do is what we're all about and being agile in our approach and transparent in our communications will help us to keep going in the right direction. We're really pleased with the progress we've made in diversity and inclusion, not only in setting up the council, but also establishing our four employee networks and working closely with organisations such as Business in The Community, Business Disability Forum, Stonewall and Involve.

Explore other reviews about HomeServe

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0
1 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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