Pros
There are many good pros to working at HomeServe including: Great recruitment and on-boarding process, open door policy from senior management, employee welfare and engagement, internal communications, free product (insurance policy), company shares, work life balance including charity days , generally well run and maintained premises and continued innovation of the business to grow and diversify, in general a positive and open work culture that allows employees to speak up (internal intranet version of "face book" Yammer)
Cons
After initial on-boarding department induction was poor, general lack of communication of how, who, where other departments work, internal GBU communication can be rambling and long winded. Department engagement can be mixed depending on management and attitude of colleagues. Although the business is in profit and growing world wide there is a feeling of continued fear from cut backs and job security is on the minds of most employees who fear the dreaded year end and continuous cull of jobs, even the most loyal employees are at risk. This is the paradox of HomeServe, a great company and people, making good profit but no long term security. General feedback from colleagues who have survived year on year is that of the good old days when the company was trying hard to be like Google.