Negatives Far Outweigh Positives - Customer Service Representative Homes Alive Pets Employee Review

Strict no tolerance policy for any negative talk about the company, regardless of the nature of the situation. Lack of basic safety precautions and complete disregard for safe practice in the workplace (eg. racking stocked far beyond carry capacity/too high, freezers always dangerously overstocked and hard to navigate). On-job training very uncoordinated and insufficient relative to the amount of product and information needed to provide good customer service- very much "learn as you can when you can" based. Often overheard other coworkers relaying incorrect information to customers, sometimes crucial mistakes. Regular mandatory online surveys on finding your "motivating factors" and "personality type" to better categorize you without any real communication. Payroll often incorrect and needing delayed adjustment, unreliable time-clock system. Low staff motivation under the company's frequent, bad decisions. Staff are pushed to work harder and give exceptional service while constantly being pushed back and stressed out by obstacles directly attributed to poor management. Money is much more important to this company than staff well-being, safety, and training.