Pros
Decent pay and free snacks
Cons
Inadequate training( you're placed on phones from day 1), toxic culture (I'm positive my trainers were gaslighting me to quit), zero support when you need it (and you'll always need it and NO ONE available). Micro-managed to the point where all of your breaks are scheduled to the minute and if you go over, you're "out of compliance". And you'll be out of compliance on EVERYTHING. It's why they only use staffing agencies and have higher than normal turnovers.