Brilliant, happy place to work. Emphasis on excellent customer service. Good staff development under the right manager. - Senior Sales Advisor Hotel Chocolat Employee Review

5.0
2 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Fun place to work. Lots of nice customers; great products sell them selves. Great staff discount. Lovely people (in all the stores I was in!) Good development of staff at store level. Soft selling only- no hard sales or unattainable targets.

Cons

If you don't like being happy at work and making your customers happy then wrong place to be. Lots of product knowledge helps, if you don't have a genuine interest/passion for quality chocolate then you may find it laborious to learn about. Warning: you may become a chocolate snob after working here- no more cheap chocolate will pass your lips!

Explore other reviews about Hotel Chocolat

5.0
26 Jan 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Great Great Great Great

Cons

busy busy busy busybusy busy

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Hotel Chocolat Response
2y
Your review is much appreciated. We're pleased to have made a positive impact on your journey, and we're here to support you and your continued success. We're committed to our ethical values, and your feedback drives us to maintain that commitment, in line with our People Pledge.
3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Good coworkers Free chocolate Easy

Cons

Labor cuts No growth opportunity

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