Declining Culture - Customer Service Representative HotelTonight Employee Review

Great culture and people to work wiith

Compensation for certain roles could be improved

In my time with Hotel Tonight, I was able to get a lot of hands on experience. I was able to come up with User Experience (UX) concepts and User Interface (UI) designs and get direct feedback from the product team and management. As a designer, I wore many hats as I assisted with iOS, Android, and tablet designs. I was able to collaborate with the designers from the product team as well as the programmers. In my previous experiences working with design studios, most of my designs existed solely as concepts and rarely saw the light of day. At HT, I was able to come up with design concepts, collaborate, iterate, and saw most of it "ship" out the door in the form of actual app release updates (all relatively quickly I might add!)

I found the people at HT to be very friendly and didn't find anyone to be difficult to work with. HT recognize they need more design leadership and are making hires to address those needs. As an employer, I found them to be very flexible and accommodating. As a designer, I was occasionally at odds with the projects they chose to pursue for the quarter. Their approach sometimes feel too piecemeal and fragmented. While I appreciate the needs and goals of their business, to say it succinctly "good design is good business."