26 June 2018
Anonymous employee
HubShout Response
7yHi! And a big Thank You for sharing. As we've said many, many times before - our values (especially Integrity) require that we listen deeply to all feedback. We will share your feedback and discuss it openly (as we always do) . We believe that practice makes us stronger.
We understand that you were deeply disappointed with the pay for the position. It is, indeed, an entry level position. We are quite proud of the 10 promotions we were able to award in 2017, all from internal candidates, to higher paying positions. Our intention is to do the same in 2018. Our Bonus Pay in 2017 was near record-level, which was not mentioned in your calculations and should be noted. We also work very, very hard to make sure the pay structure and workload are exactly as advertised to candidates prior to accepting the position.
On your point about "5 extra tasks per week" - we agree. In fact, that system was retired 4 weeks ago (long before you wrote this review). It is now just 45 per week. Although, many do less because they have the opportunity to write longer form content for our Publishing Partners (which count double or triple toward their goal). Our ultimate aim is to continue innovating, including the long-form content product you mentioned - but many others for sure. Our team is extremely creative and dedicated - for which I am very grateful.
We also appreciate your points on employee turnover. We have been monitoring turnover very closely over the last few years. We had very high turnover in 2016, but are very proud of the extremely low turnover we've had in 2018. We think this correlates with the intense focus on our culture and communication - and the progress we made with increased compensation (via 2017 Bonuses).
Also, the radical ideas the team has implemented to improve the culture at HubShout really seems to have had an impact. Most teams simply don't have schedules anymore and are, instead, free to work from wherever they want - and at times of their choosing. We've had employees head off to Europe, down South and out West without having to use any vacation time. Meetings are optional, so people can focus on their work and have personal time to themselves. Social science tells us that autonomy is critical, and our team has crafted radical freedom into the job in very creative ways. I'm sure there is more to come from this amazing group of people.
We've also been working on radical delegation, using several approaches geared toward moving authority to where the information is. In 2018, this has included BIG decisions such as "How many people should we hire?" and "Can we make more money if we can do more of the work ourselves or become more efficient?" We follow a "Leader-Leader" model where these types of discussions are welcomed (as are "dissenting opinions" such as yours).
Finally, we have a deep commitment to leadership development. Leadership training activities, book clubs and one-on-one sessions are available to everyone in the firm as we believe in investing in our people - all built around our values - which we talk about every day. Speaking of which, I found our Leadership Development sessions and spirited discussions very enlightening. You have an endlessly inquisitive mind and a deep love of philosophy, which I also find fascinating.
Again, we're really sorry that HubShout did not work out for you. We thank you for your service and candid feedback. We know that through mindful listening and constructive discourse centered on our values, our Tribe will become stronger and achieve our deepest aspirations.