Fear and Loathing in White Label SEO - Anonymous employee HubShout Employee Review

2.0
26 June 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Even though I'd love to absolutely hate this company, it played an important part in my development as a person and as a professional. --The people are fantastic, which makes for a pleasant office. -- There are opportunities to learn many different facets of digital marketing, even if they mostly revolve around SEO and PPC. -- If you work as a writer, you will build up a solid portfolio in no time at all. -- As far as launching your career, Hubshout is as good a place as any to do so. -- Like college, in a way, hubshout taught me what I DON'T want to do with my life. Not a sarcastic comment at all, this is genuinely positive. I loved working here for the first six months, but it wore me down. You will feel welcome on your first day here, you will enjoy your time. That all fades away, unfortunately.

Cons

Honestly, this company is exploitative. They wring every ounce of creativity from the writing team, paying them an obscenely low hourly rate. Similar jobs will pay around $45k per year while hubshout barely pays half of that. If you want a raise you will need to throw away all of your already deteriorating social life and focus only on projects, 'innovation', and company values. The pay is ridiculously low, sure, but that's not what irked me so. It was the leveraging of 'values' in such violently dishonest ways. Upper management will lead you to believe that values are a truly integral aspect of their organization and decision-making process. This is so far from the truth that the entire idea is laughable. There are no ethics here, at least at the upper management level. I would accept this as a critical requirement of company loyalty and employee retention, but it hasn't worked. The turnover rate here is astronomical. I've worked minimum wage jobs where the average employee has been with the company longer than people stay with hubshout on average. There's got to be a reason for this, a reason that higher-ups at hubshout actively ignore. As for the products themselves, writers slave away for forty hours per week at a quota of 45 articles and 5 extra tasks. Let's look at the extra tasks real quick: they are advertised as time you can spend enriching your own knowledge of marketing, business, and professional skills. This is not how they really work. You will end up spending over 5 hours every week on essential job functions, then have no time to enrich yourself. Plus, the writers (paid the least out of everyone) are the only employees that are required to do this. Now, let's look at the compensation itself. $12.23 per hour (non-negotiable), 40 hours per week, 45 task quota. That means you are doing roughly 1.125 articles per hour. This doesn't even factor in your 5 extra tasks. Each task is a minimum of 370 words, but most stretch past 400. Still, at the bare minimum, you need to write 416 words per hour, accounting for the adjusted hourly article rate. This works out to be just under 3 cents per word. Make no mistake, hubshout is a content mill with an office and rates worse than many gigs on upwork. Plus, it is made very obvious from the beginning that all writers are replaceable. Why? The articles we write are generic, poorly optimized, and low quality. Anyone with half a keyboard can write them. I don't mean to rain on hubshout's parade, BUT they have a lot of issues that need some serious work. Not least of which is getting the manipulative leadership tactics out of the cesspool. I won't go into detail here, because the person who reads and responds to these 'anonymous' glassdoor reviews likely already knows who wrote this. So, hi! You are a brilliant person and quite a strong leader, but please stop trying to manipulate your employees with your carefully chosen words. It is much more transparent than you realize.

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HubShout Response
7y
Hi! And a big Thank You for sharing. As we've said many, many times before - our values (especially Integrity) require that we listen deeply to all feedback. We will share your feedback and discuss it openly (as we always do) . We believe that practice makes us stronger. We understand that you were deeply disappointed with the pay for the position. It is, indeed, an entry level position. We are quite proud of the 10 promotions we were able to award in 2017, all from internal candidates, to higher paying positions. Our intention is to do the same in 2018. Our Bonus Pay in 2017 was near record-level, which was not mentioned in your calculations and should be noted. We also work very, very hard to make sure the pay structure and workload are exactly as advertised to candidates prior to accepting the position. On your point about "5 extra tasks per week" - we agree. In fact, that system was retired 4 weeks ago (long before you wrote this review). It is now just 45 per week. Although, many do less because they have the opportunity to write longer form content for our Publishing Partners (which count double or triple toward their goal). Our ultimate aim is to continue innovating, including the long-form content product you mentioned - but many others for sure. Our team is extremely creative and dedicated - for which I am very grateful. We also appreciate your points on employee turnover. We have been monitoring turnover very closely over the last few years. We had very high turnover in 2016, but are very proud of the extremely low turnover we've had in 2018. We think this correlates with the intense focus on our culture and communication - and the progress we made with increased compensation (via 2017 Bonuses). Also, the radical ideas the team has implemented to improve the culture at HubShout really seems to have had an impact. Most teams simply don't have schedules anymore and are, instead, free to work from wherever they want - and at times of their choosing. We've had employees head off to Europe, down South and out West without having to use any vacation time. Meetings are optional, so people can focus on their work and have personal time to themselves. Social science tells us that autonomy is critical, and our team has crafted radical freedom into the job in very creative ways. I'm sure there is more to come from this amazing group of people. We've also been working on radical delegation, using several approaches geared toward moving authority to where the information is. In 2018, this has included BIG decisions such as "How many people should we hire?" and "Can we make more money if we can do more of the work ourselves or become more efficient?" We follow a "Leader-Leader" model where these types of discussions are welcomed (as are "dissenting opinions" such as yours). Finally, we have a deep commitment to leadership development. Leadership training activities, book clubs and one-on-one sessions are available to everyone in the firm as we believe in investing in our people - all built around our values - which we talk about every day. Speaking of which, I found our Leadership Development sessions and spirited discussions very enlightening. You have an endlessly inquisitive mind and a deep love of philosophy, which I also find fascinating. Again, we're really sorry that HubShout did not work out for you. We thank you for your service and candid feedback. We know that through mindful listening and constructive discourse centered on our values, our Tribe will become stronger and achieve our deepest aspirations.

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Cons

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Cons

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