Dream job! - Customer Support Manager Hudl Employee Review

-Positive Business Outlook: Users love Hudl and it's a very forward-thinking product that has a great place in the future -Values-led culture/norms: People are at the heart of how we operate -Very talented overall workforce: Our bar on hiring is super high and performance management process works if there are clear underperformers. -People genuinely get along with each other for the moist part - far better than most organizations with huge silo walls.

-Decision-making bottleneck at exec-team level with some pretty hands on leaders in the weeds on too much. -Some teams are quite top-heavy, a poor micro-culture on the team, and have less accountability than they should (Finance/Accounting specifically) -We can settle on talent in key roles that is in a key hub where we have an office since less remote hiring is approved.

Cool projects and impactful work

The engineering culture lately has been very speed focused. We seem to prioritize velocity over thoughtful implementation and quality. Team dynamics can vary significantly depending on the squad you’re on, and in some cases the environment can feel highly competitive rather than collaborative. Overtime is becoming more common and it's unspoken. There can also be pressure to move quickly and keep up with fast timelines, which may not suit people who prefer a more structured and balanced engineering environment. The company removed timeout days so now we're constantly in meetings or getting pinged 24/7 in Slack. My days have less focus time and the constant Slack huddles and messages are becoming more disruptive overtime, but it's because there's so much pressure to move fast. Sprints are starting to feel like hackathons, rather than balanced.