If you are a Retirement Plan Professional, this is not for you. - Compliance Human Interest Employee Review

1.0
17 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Benefits are great, hands down

Cons

Clients are mislead and misinformed when they are sold a plan. Small businesses have to cough up tens of thousands of dollars at plan year end in order to stay in compliance with the regulations. They are obviously angry, and many do not have that in their budget. So if you like dealing with angry people that there is nothing you can do for, you will be fine. Adherence to the regulations are sloppy and often wrong. They have oversold more than their system can handle and more than their allocated staff of compliance people can handle. The focus is on automation, but there is such turnover in their engineering departments, nothing works. It makes matters worse that they haven't historically focused on hiring people that know about retirement plans. Now that they have shelled out tons of money in IRS penalties they have tried to correct course, sort of. Things are in such a disarray, anyone with a sense of ethics and accountability won't entertain the job opportunity. The experienced people that do take a chance on HI, are either fired for pointing out mistakes or they leave before they are fired. Knowledge and experience are a liability. Now they have resorted to hiring payroll professionals instead. These people don't know what they don't know. (If you love Form 5330, you might get along. ) (If you have a plan with them you legally have a fiduciary obligation to look elsewhere)

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Human Interest Response
4y
Human Interest is disrupting an industry with the purpose of ensuring that people in all lines of work have access to 401k, not just corporate America. While we’ve had some growing pains, we are dedicated to this mission and work hard to follow all of the rules and regulations that are a part of keeping plans compliant. As an organization, we welcome feedback and those who are willing and able to be part of finding solutions for our customers and our business. Hiring the right people with the right skills to take Human Interest to the next level is embedded in everything we do. We’ve experienced much change in the past six months as we move Human Interest ever forward toward our vision. The focus and commitment to our customers requires us to constantly push ourselves and this dedication isn’t for everyone. Despite having challenging problems to solve in this industry, we believe anyone regardless of the type of work they do should have access to retirement savings. It takes both the retirement plan professionals we employ and those who see possibilities to make this dream a reality. We’re also growing a new generation of retirement plan professionals who are in it for customers and expanding the reach of retirement benefits beyond the limits of the past. Chandi - Head of Customer Success

Explore other reviews about Human Interest

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

WFH. No commute and monthly stipend. Good 401k program Good managers and colleagues

Cons

There is some turnover, but it's not bad.

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

- Opportunity to make a real-world difference through purpose-driven work. Human Interest is helping expand access to retirement benefits for millions of hardworking Americans. It's rewarding to be part of a mission that creates meaningful outcomes for so many people (even our team! - we use our own product). - Strong culture and genuinely good people. Leadership is approachable, and there is a real willingness to listen to feedback. - Compensation and benefits are competitive and generally aligned with effort and results. Hard work is appreciated. - Decisions are made quickly. While not every decision is perfect, the company is willing to adapt and pivot when data or outcomes suggest a different path. - Teammates are collaborative and supportive. Many employees genuinely care about helping each other succeed.

Cons

- The pace of change can be challenging. Priorities, processes, and organizational structures may shift frequently. - Rapid decision-making sometimes creates uncertainty or change fatigue for the frontline team. - Communication around large-scale changes can occasionally lag behind execution. - High expectations and workload can make work-life balance difficult during peak periods (high-growth company).

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