You could work somewhere else - Customer Service Manager (CSM) Hy-Vee Employee Review

2.0
7 May 2023
Recommend
CEO approval
Business outlook

Pros

Friendly co-workers. If you're full-time, the benefits are decent. You grow with the company. Every day is something new. You will talk to a lot of people and garner a following of companions. They have charities, funds, and donations regularly that you can apply for. Your social skills will be put to the test, if that is something you are looking for. If you are ambitious you will have opportunities for growth fairly quickly compared to other jobs.

Cons

Terrible upper management. Lack of care towards part- time workers. They removed our discounted grocery benefit to increase company profit. You will be overworked for very little pay. Department heads are consistently overworked and will take their anger out on their staff. You will be forced to perform tasks outside of your job description.

Explore other reviews about Hy-Vee

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful and supportive store manager with a stellar staff. I felt empowered and supported.

Cons

Really none I can think of!

5.0
2 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hy-Vee is a great company that truly cares about the communities we serve. Our 14 fundamentals drive both the customer and employee experience, guiding how we treat and serve our customers and each other. Leadership actively seeks employee feedback and uses it to drive meaningful change across all locations. There is a wide variety of jobs and career opportunities in many different areas of the company from retail to supply chain, IT, marketing, and so many more. obust employee benefits include tuition assistance for degrees, certifications, and foundational learning at little to no cost to employees, and the company focuses on promoting from within for most leadership roles.

Cons

As a 24/7 retail business, scheduling can be demanding in some roles — though the variety of positions means there's flexibility to find the right fit. With a large, decentralized workforce spread across hundreds of locations, consistent employee communication is an ongoing area of focus and improvement.

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