Pros
Salary Vibrant, newly set up contact centre premises Good staff ammenities: on-site snack market to purchase snacks (chocolates, chips etc.) and drinks (soft drinks, juices etc.) from. Nespresso Coffee Machine/s (coffee capsules provided)
Cons
Inhumane slavery kind of working conditions, where staff & patient well-being is placed secondary to revenue generation. Any complaints by a staff member about the terrible working conditions, are responded to harshly by management. They will try everything (including making false alligations on you) to get you out of the workplace immediately, before other staff (your colleagues) join in to complain about the workconditions & workpractices. Mafia / gangster style intimidation tactics applied by contact centre management to staff (contact centre agents) to keep them terrified. It felt like working in a third world country where workers are exploited by employers. This is the first large business / employer that I have come across in Australia, that engages in a third-world country type of employee exploitation. All this while it collects over a billion dollars in revenue each year from Medicare (our tax money).