Quiet work environment but low morale from management - Customer Service Representative IAA Employee Review

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

We had our own cubicles, which made for a quieter contact center. One steady shift of 8:30-4:30

Cons

Taskload was high and the supervisor was visibly upset when the department didn't meet the target. Team leaders should encourage and she mainly brought down team morale every morning.

Explore other reviews about IAA

5.0
16 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good Pay & Benefits and great colleagues to work with.

Cons

Not seen much growth in the company.

4.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Job is cool after you get the hang of it

Cons

No more overtime, leadership sucks

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