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      IAG Loyalty

      Part of International Airlines Group

      Engaged employer

      IAG Loyalty reviews

      Good company, but improvement needed! - Marketing IAG Loyalty Employee Review

      4.0
      6 Nov 2025
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      IAG Loyalty gives its employees great perks, such as annual bonus that is a great contribution to your salary, plus 20 days of working from EU and travelling with BA and all the airlines included in One World Group with standby tickets.

      Cons

      The senior leadership is not that varied, some senior managers do not have the skillset necessary to lead a given team. It's missing a little bit of direction.

      avatar
      IAG Loyalty Response
      5mo
      Hi, thanks for sharing your experience of your time at IAGL over the last 3 years. We really appreciate your honesty and are pleased to read that you enjoyed the competitive perks that we offer. We have taken note of the con that you have highlighted and this has been fed to the relevant team. Thanks, IAG Loyalty

      Explore other reviews about IAG Loyalty

      2.0
      28 Sept 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      People are friendly, work life balance is flexible and the company itself has an interesting business model

      Cons

      Big divide between senior management and workforce which results in a toxic and disjointed company. People are not recognised, valued or trusted. Career progression is stagnant. No talent pool or career succession plans in place.

      9
      1.0
      7 May 2026
      Partnership manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Good Travel benefits -Bonus when paid -Central location (expensive travel)

      Cons

      - Lack of diversity in leadership, if you are not prepared to flatter and don't fit the right "profile", then forget it - Lack of transparency on pay and benefits - disparities between teams - New ventures misjudgement, untold losses due to launch of sub-optimal products leading to back-tracking and organisational chaos - Negative press coverage of change to Club (Extension gate etc.)

      1
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