Pros
Engaging, friendly, welcoming, and competent colleagues in the galleries. Always something new to learn with every new show. You might make some lifelong friends working as a VA. Views from the waterfront in Boston’s Seaport are nice, and it’s a lively neighborhood.
Cons
Extremely toxic culture between upper management/admins and gallery staff. Wildly inequitable and unwelcoming institutional policies. Upper management has a reckless, elitist, and dismissive attitude. The Visitor Assistant position has absolutely no full-time option, and is totally excluded from access to benefits and earned paid time off. Hourly pay is unreasonable and oppressive, stagnates just above MA minimum wage, falls far short of a humane living wage in Boston, and is further negatively impacted by compulsory, unpaid shift cuts. Working conditions are physically demanding (standing all day and sometimes all evening on concrete), psychologically draining (constant exposure to loud and repeated audio-visual installations is overstimulating), and have on occasion crossed the line into hazardous (the 2018-19 exhibit “Choreographic Objects” featured a number of kinetic installations that were likely to cause physical injury). Limited to no upward or cross-departmental mobility. Justifiably high employee turnover further damages morale (the friends you make here are one of the only good things about the place, but you never know how many you’ll say goodbye to tomorrow). Unless you’re very lucky or very privileged this is a terrible place to start your career, but a great place to ruin it.