This place is a madhouse, you’ve been warned - Anonymous employee ICE Consulting Employee Review

1.0
5 Dec 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None unless the office is near where you live

Cons

Crazy CEO. No work/life balance. Managers are hired but not allowed to do their job because the CEO is the king of micro management. Weekly 2 hour team meetings become shouting matches and gruesome displays of unprofessional behavior by, you guessed it, the CEO who is rude, dismissive and always right about everything, just ask him. Some good people to work with in the team but the really smart ones usually start looking for new jobs within the first week of employment. Management loves to hire people from out of the country on work visa so they are essentially stuck work there. CEO has video cameras throughout the office which are pointed at the employee’s desks so he can watch them even when away. You have badge OUT of the office not just in so he can track every move you make. New hires are not given a badge for the first month or so, they must exit and hear a very loud alarm like noise go off when exiting. This is so management knows when you leave... buzzing noise, the new guy just went outside or to the bathroom. Bathroom breaks are most likely timed this way. EXTREME amount of turnover because people realize that they cannot stand the place and get out, often times before even finding a new job, they just want out. Management claims that customer service is #1 priority them why do customers complain not about the work done but about over billing of the customer, this of course is management over billing not the engineer or client services rep. Customers see entire service team change form project management to desktop, network and systems engineer because they all quit. This causes constant re training of new staff to get familiar with the client sites which of course this time is also billed to the customer. Good reviews are all fake but if you don’t believe me and take a job with this company, don’t say you weren’t warned !

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ICE Consulting Response
5y
Thank you for taking the time to share this information with us. We are very sorry to hear about your experience at ICE Consulting. We sincerely value all of our current and former employees' feedback and endeavor to make constant adjustments and improve. I only wish that I was here during your short tenure. Since I have joined we have started to implement a new hire orientation program and a new 30/60/90 day self-paced onboarding program which thus far has yielded some tremendous positive results. Our CEO has made significant investments in bringing on new leadership and I am a prime example of his commitment to improving the employee experience. I would be happy to learn more about what contributed to your negative experience and share some of the exciting things that are on our roadmap for 2020! Please feel free to contact me directly at our new people_operations@iceconsulting.com email address. Again, I apologize for your experience and hope to hear from you. I wish you the very best and all of the success in your future endeavors.

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Pros

Friendly team always willing to help, good benefits, opportunity to work on multiple clients provided exposure to range of technologies

Cons

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5.0
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Pros

Management supports standardization across clients instead of one-off solutions. You have freedom to recommend modern best practices. Engineers are consulted before major client technical decisions are finalized.

Cons

Some internal processes are still evolving.

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