Should be a great place to work but toxicity is prevalent and allowed. - Marketing Manager ICF Employee Review

3.0
30 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The work is interesting, coworkers are usually nice, pay is decent (but not super competitive).

Cons

Toxic managers, horrible onboarding, too much training on irrelevant topics and not enough training for your actual role. If you get a good manager at ICF you will probably love your job. But there are not many good supervisors. The company touts work life balance and under a good manager that is definitely true. A bad manager will make your life hell. Passive aggressiveness and insulting treatment is a regular. If you haven't been at ICF for a long time they will believe you have nothing of value to add and you're expected to be a puppet. There is no clear process for anything. Managers make processes up by what they prefer to do, and if their process is antiquated or inefficient they do not care. Meanwhile much of their marketing fails. When they are pitching to clients they promise completely unrealistic results and sometimes sell non-existent tools and then the managers are expected to make it happen. In one instance we were basically lying to clients because of because the director sold them something she didn't even know how to do. Then the director just left the account after she had destroyed it and we were left to try and right the ship. Dreadful PTO policy. Although most managers are fine with you flexing your time for short appointments and such. You get very minimal PTO that includes sick times and if you try to take it many managers will wax on about how they never get a vacation. It's their choice to not have work life boundaries, but they love to try and guilt you into being the same.

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ICF Response
2y
Thank you for writing about your experience here at ICF. ICF expects people managers to create an environment that fosters belonging, embraces diversity, and prioritizes fairness and inclusivity at all levels. Our company values open and honest conversations—even when it’s hard. We encourage employees to drive their career experience through impact conversations to have more meaningful and intentional conversations. I hope you took the time to raise your concerns with your Human Resources Business Partner (HRBP) before you left ICF. --- SS  

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5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, friendly staff, and lots of internal support

Cons

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5.0
23 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Awesome training and good benefits.

Cons

I cant think of any.

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