Pros
misery loves company. At this company you will need an eclectic and international bunch of people and quickly make friends. misery loves company. Within a couple days I had FB-friended a few people from within my entourage (the people who sit at your pod with you). You've got artists, musicians, writers, etc. misery loves company. There's potentially a number of screwups, who, like you and me, have lowered their standards even lower to find work here.
Cons
ICON isn't just a call-center. It's an industrial-sized rendering company where men and women with low self-esteem issues go to humiliate themselves on a daily basis. Bang out 150 to 300 phone calls a day, saying the same thing over and over again. That's the job, deal with it. But receive absolutely zero recognition (and I happen to be their top producers in terms of call volume). And the final touch is on payday (which to add insult to injury is not on the final day of the month but on ... the 10th of the following month) when you discover, yet again, how little you get paid for 8 hours of focus and physical work (and vocal chords that are possibly suffering long-term damage). I've never been paid so little.