mediocre at best...company can't think outside of the box - Underwriter ICW Group Employee Review

2.0
3 July 2011
Recommend
CEO approval
Business outlook

Pros

- good benefits and time-off policy - decent salary compared to peers - reasonable work load

Cons

- unchallenging work environment. - Upper management does not really understand the insurance business. The company is being run by actuaries who are fixated by numbers, and as such, do not understand that relationship management is part of doing business. Management wants to always "think outside of the box." However, before they can think outside of the box, they must know how to "think inside of the box" first.

Explore other reviews about ICW Group

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

See reviews by: Helpful|Rating|Date|All