Lack of Transparency and Poorly Managed Team Transition - Talent Development Business Partner ICW Group Employee Review

1.0
26 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Talented peers and a strong sense of teamwork before leadership changes. The company offered solid learning tools and resources.

Cons

A new leader joined in January, and the experience that followed was one of the least transparent situations I’ve encountered. Multiple employees were involved in discussions about a “new team vision,” which gave the impression that they would be part of the upcoming plan. However, two days later, the entire team was laid off. The interview process for new roles appeared inconsistent and unclear — it felt like decisions may have been predetermined rather than based on fair evaluation. On the day of the layoffs, the director’s tone and comments came across as inappropriate given the seriousness of the situation. Communication throughout the process was confusing. The company-wide email announcing the layoffs did not clearly explain what was happening and created significant confusion across departments. The message also implied that leadership had provided extensive support in finding new jobs, but in reality, employees were given one company suggestion that was not actively hiring. To make matters worse, the VP publicly praised the director’s leadership during the termination meetings, which felt out of touch and insensitive. It’s also concerning that the individual placed in charge of the department had limited background in training or team management, and relied heavily on sales-style communication rather than leadership or collaboration.

Explore other reviews about ICW Group

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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