Behind the curve, outdated philosophies, will work you to the bone - Claims Examiner ICW Group Employee Review

1.0
22 June 2021
Recommend
CEO approval
Business outlook

Pros

People are nice superficially Decent office buildings

Cons

The workplace culture treats employees as doormats while clients are expected to be waited on hand and foot. No employee stock program. No management development/entry level supervisor training program. Absolutely no DEI initiatives whatsoever. Twelve-hour workdays just to keep the KPIs within bare-minimum expectations. My manager preferred to spend time padding her own resume and project experience rather than advocating for/procuring resources for our unit. If you've ever worked for a company which thinks pizza parties fix everything - this is one such company.

Explore other reviews about ICW Group

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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