Good place to begin a career, but has a long way to go - Claims Processor ICW Group Employee Review

3.0
9 Sept 2010
Recommend
CEO approval
Business outlook

Pros

Great co-workers, excellent chances to advance your career. You don't need a college degree to start your career here, but having one can help you advance. The company has a very strong promote within policy, and learning and developing is strongly encouraged.

Cons

New hires into various entry level spots are given little if no training, and are expected to sink or swim. Management tends to not be into touch with workers below them. Salaries and other compensation is on the low end, and in some cases not enough to live on. In some departments, the work load is too great and the amount of workers not enough to complete it. This results in backlog, stress, and an often frenzied pace of work. Some managers micromanage their employees, which makes it even more unpleasant at times.

Explore other reviews about ICW Group

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

See reviews by: Helpful|Rating|Date|All