Great benefits. Questionable leadership. - IT Specialist ICW Group Employee Review

3.0
22 July 2022
Recommend
CEO approval
Business outlook

Pros

Great benefits, the atmosphere doesn't feel stressful. Offers remote working depending on position, and they feed their employees on their dime. The majority of the base-level workforce is easy going and comfortable to work with.

Cons

The atmosphere doesn't "feel" stressful at first, but once you're accustomed you will find the company operates on a fear-based model. Many in management will preach about taking ownership but repeatedly dodge responsibility. There is no synergy between departments, and everyone wants to pass the buck or the blame. They will say working here is like being part of a family, but there are only a handful of leaders who truly have their team members back Many in management are either yes wo/men or condescending.

Explore other reviews about ICW Group

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

1. Management is invested in professional development and are focused on growth opportunities within the company. 2. Case load is manageable and allows for a reasonable work/life balance. 3. Compensation in terms of salary, paid time off, insurance, etc. is very fair.

Cons

Nothing- None at this time.

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Triage department does some of the initial contacts.

Cons

Management is going in the wrong direction. New changes and processes with added work while taking tools away to help you do your work. The changes and processes are meant to cut costs to help the company expand while overworking the adjusters which negatively impacts claims handling and services provided to customers.

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