Going downhill fast - Anonymous employee IRIS Software Group Employee Review

1.0
25 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None of any significance .

Cons

IRIS have successfully turned a profitable company with happy and knowledgeable employees, into the shadow of its former success. There have been heavy redundancies over the last few years, with long standing staff leaving due to the increased pressure and lack of support from managers. A significant amount of product knowledge has been lost, which is impacting the quality of support offered to customers. There is a claim that they care about employees, yet every communication from the CEO tells us to love the customer; very, very rarely do we receive a thank you for keeping the nanny in their job. We once used to receive a small token of appreciation at Christmas, which most people saw as a nice thing. We now receive a propaganda leaflet; again telling us we should love the customer!! Every year it's disheartening when you are told at your review that you are excelling at your job, yet you know you are being paid less than market rate; no pay rises have been issued for many people since IRIS took ownership. They have a bonus scheme, which is only issued to managers; again it really grinds you down when you hear them gloating about it. Their so called benefits package is aimed at only a few employees (those who travel by train or cycle and like the gym). For the rest of us it's just dental care and the option to buy into a dodgy sounding voucher scheme for electrical products. Whilst change was inevitable, the way they have gone about is abysmal. Rather than clearly setting out their intentions to each department, they much prefer to drip feed information via generic company emails and teams groups with other companies in the organisation. These groups tend to be discussions about multiple subjects and it takes time for it to become clear that they are actually setting up a new way of working. Career progression is non existent and training is restricted to pre-approved soft skill courses. It's very hard to get training approved that relates directly to the role you are doing. Management... how many layers of management does one organisation need? There are some genuinely nice people in the roles, yet the time taken to make a decision is multiplied by the number of levels of management in the department. Having the financial backing of HG capital puts them in a great position to buy up the competitors, pull them apart and eradicate those brands from existence. Whilst this suits the way IRIS work, not many people have the feeling of long term job security. If you do find yourself working here, bear in mind that other places will offer better career progression, salary and a feeling of worth.

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IRIS Software Group Response
5y
We are very sorry that you have been affected by the recent restructure within our Sales organisation. We would like to thank you for taking the time to write a review, although we are surprised and disappointed by your comments. We have a market-leading benefits package, including company-funded private healthcare, life insurance and income protection cover, generous holiday entitlement, 3 fully paid Giving Back Days for volunteering each year, a great pension scheme with NI uplift, a Perks @ Work platform offering discounted shopping, cinema tickets and travel, and a restaurant savings card, as well as the season ticket loan, cycle scheme you mention. We recently launched our tech scheme which offers the chance to purchase technology through Curry’s PC World via salary sacrifice to benefit from tax savings and the payment split over a 12 month period. We’re delighted to confirm that all our benefits are available to every UK employee here at IRIS. If you’d like more information or have additional benefits you’d like us to consider, please log into our myIRIS benefits platform or contact our Benefits Manager, Kerry.Cook@iris.co.uk. We are also very proud of our record of recognising and rewarding our hardworking staff. We offer our quarterly IMPACT Awards with voucher prizes for those who live our values (nominated by colleagues across the business), a Top Talent Award to recognise those who’ve gone above and beyond each year, our CEO’s weekly IRIS Heroes, as well as encouraging managers to give impromptu rewards and great feedback to celebrate their team’s fantastic achievements. Our bonus scheme is open to many employees across the business (not just managers) and we are currently looking into ways to extend the scheme to the small proportion who aren’t currently eligible. We are also delighted to be accredited as a Real Living Wage employer, and we commit to paying all our employees fairly and competitively for their work. We operate an annual salary review process and dedicated departmental pay progression schemes to support this across the business, alongside the many promotions we celebrate each year. We also offer extensive opportunities for training and development – including a range of courses that are freely available and now remote (both soft and technical), and a huge range of apprenticeship opportunities – we’ve been delighted to support over 100 apprenticeship applications this year alone, along with offering generous funding for individual qualifications and training. Please reach out to learning@iris.co.uk if you have a specific course you would like to attend. We aim to be a highly communicative and transparent employer and communicate through a range of channels – our intranet pages, monthly updates in every site and remotely, our regular newsletter, weekly emails from our CEO to name a few. We also offer extensive opportunities for feedback and questions – through our employee engagement committee, EmployeeFeedback@iris.co.uk email address, an open door policy for all managers and HR and opportunities for questions at the end of each monthly update. We would very much welcome the chance to talk to you in more detail so we can give the information you’re after and improve your experience of IRIS – please email EmployeeFeedback@iris.co.uk, reach out to your HR representative, or contact Stephanie Kelly, our Chief People Officer, so that we can help. Kind regards, the HR team

Explore other reviews about IRIS Software Group

5.0
6 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have been with Iris for approximately 5 months and have been incredibly impressed. The people I work with from my peers, leadership (including executive leadership) and my team, are amazing. Building relationships has been easy as most of the employees are open to it, are very collaborative and genuinely want to help! Iris is also focused on equality and ensure we all have a fair opportunity for growth. While we have a lot to do here, it is clear that we are valued.

Cons

As a rapidly growing organization, we have some growing pains and some foundational processes, systems and flow that need to be updated and/or adjusted, but nothing that won't be fixed over time.

5
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IRIS Software Group Response
1y
Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great product and team. Just no focus on US operations.

Cons

Company has no real direction for US operations.

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