Unlimited PTO and varied tasks, but stressful changes - Customer Service Representative (CSR) IRS Employee Review

3.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

You basically get unlimited PTO, if you put in the time it will get approved most the time. It has self driven success rate. It keeps the mind sharp because you do something different daily. Not a mundane job.

Cons

Ever since the president changed the job has been going down hill. Each month something changes. Our union keeps getting defunded. Stressful environment to work in. It takes a while to learn and adapt to so many changes.

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5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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