It’s the government what do you expect? - Customer Service Representative IRS Employee Review

1.0
10 Oct 2017
Recommend
CEO approval
Business outlook

Pros

As long as you at least put in some effort, albeit minimal, it’s VERY difficult to get fired Job security and benefits. If you’re not ambitious and do well in an outdated 100 year old oppressive culture, you’ll fit right in. Eventually all of the IRS will be telework. It could take 6 months to 50 years. Your guess is as good as theirs. They support diversity- as long as diversity means 3 women for each man, and you’re white (in specific locations). Can you spell? No problem.

Cons

Unless you’re on someone’s favorite list, it won’t matter how productive you are, you’ll get bumped for a move up by the managers favorite. If you’re not liked by your manager, the word of mouth will be incredibly hard to overcome. If you’re applying for CSR, you’ll come in as a seasonal. So, expect temporary layoffs and unemployment for what could be a few weeks, to a few months. No one knows when the layoffs will come, or how long they last. During filing season you’ll be on phones talking to pissed off taxpayers while you try to calm them down with your exceptional IRS training and unambiguous procedural manuals (known as IRM’s). Can I keep going?

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5.0
26 Feb 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Very good team environment to work.

Cons

None as good to work

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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