High-stress, endless questions - Customer Service Representative IRS Employee Review

1.0
1 Apr 2019
Recommend
CEO approval
Business outlook

Pros

- Benefits. Stability. - Rewarding if you enjoy intricate high-pressure problem solving

Cons

- In my opinion, this job offers endless anxiety/frustration if you are someone who prefers to know what to do BEFORE answering constant taxpayer calls. - Potentially stagnant, unmotivating, discouraging, standard florescent-lit desk job giant call center environment - Every minute of your day not spent on the phone must be logged, accounted for and explained. Everything is timed and monitored.

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5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

-variety in industries worked, -Great work to life balance

Cons

-Administration can change entire job structure overnight.

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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