Contact Service Rep at IRS - Contact Service Representative IRS Employee Review

4.0
25 July 2025
Recommend
CEO approval
Business outlook

Pros

Challenging, learned a lot, good benefits Lots of overtime.

Cons

Very low pay and high stress while working on the phones. New administration took away some benefits. They say it takes three years to be fully skilled in the position so a lot of time is wasted and a lot of mistakes are made during that time, which negatively impacts taxpayers.

Explore other reviews about IRS

5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

See reviews by: Helpful|Rating|Date|All