Pros
Ability to work from home when needed. Some good people who are willing to give you their time if you need assistance. PTO is fairly generous and benefits are given day 1. The CEO seems to be a genuinely nice guy.
Cons
Pay is below average and raises don't exist. Account executives run the company and are allowed to make promises to customers and sign contracts without verifying if we can actually deliver on those promises. The fallout for being unable to deliver falls on the support team rather than the account executives who oversold. Support center is very understaffed and can't keep up with ticket and call volume, and the company seems utterly unwilling to increase head count as more customers are added, only sometimes replacing people when they leave. Tier 2 has been put on the phone queue because tier 1, due to lack manpower, can't keep up. Tier 2 is now responsible for tier 1 and tier 2 work, answering incoming calls, and no extra pay for the added responsibility. HR is unresponsive and took 6 months to hire in a highly-qualified candidate for an open position who had already been selected to fill it that we desperately needed filled.
