A decent company with some needed improvements - Service Specialist IST Management Employee Review

4.0
20 Sept 2018
Recommend
CEO approval
Business outlook

Pros

- You can work for some great clients and meet some really awesome people. - Benefits are fair to an extent. - Outstanding work is recognized and often rewarded. - Matched 401k

Cons

- Can be a disconnect between middle management at site and upper management at corporate. There are often clashing ideals when it comes to keeping clients happy. - Employer offers minimal contribution to healthcare. - Pay rate is per site and often per shift/position i.e. Working at a site as the receptionist yields more pay than working in a full functioning mail and production center.

Explore other reviews about IST Management

5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Working at this company has been a genuinely positive experience. One of the biggest strengths is the excellent customer service we consistently deliver. The team goes above and beyond to ensure clients feel supported, heard, and valued, which has become a defining part of our culture. Our management team is another standout. They provide clear direction, communicate effectively, and foster an environment where employees feel empowered to grow. Their leadership style encourages collaboration, innovation, and accountability. What truly sets this company apart is the synergy between employees on all levels. Teamwork isn’t just encouraged — it’s natural. Colleagues support one another, share knowledge freely, and work together seamlessly to achieve common goals. This creates a workplace that feels both productive and genuinely enjoyable. Overall, it’s a company that values people, delivers quality, and cultivates a strong sense of unity.

Cons

While my overall experience at the company has been positive, there is one notable challenge that could possibly affect long‑term stability: the dependence on client contracts. If a major contract ends or a client’s needs shift, there is a certain degree of uncertainty. This reliance isn’t uncommon in our industry, but it does highlight the importance of building strong client relationships to provide more consistent long‑term stability.

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IST Management Response
2d
Thank you for your comments and feedback. They're very insightful!
2.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

No pros for this position

Cons

Management is not structured, lack of alignment

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