Blind Management!!! - Customer Service Advisor ITW Employee Review

1.0
30 June 2019
Recommend
CEO approval
Business outlook

Pros

Rocol an ITW company based in Leeds. Decent package and rewarding pension scheme.

Cons

Different departments make up their own rules which are not consistent with company policy. Lots of bullying goes unnoticed, Certain employees pass their workload onto others and get away with doing very little. Certain managers lack real management skills and prefer to listen to gossip and refuse to see the true picture. Some departments are run professionally but unfortunately the customer services office was an unfriendly environment and the manager un-approachable. Appraisals focussed on the few negatives and the many positives went completely unnoticed. Working here caused me to have a nervous breakdown for the first time in my life. I truly regret working here.

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5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive environment, collaborative, good with students

Cons

Could be better with providing a targeted scope for new interns

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Great co-workers; smart people who are dedicated to doing good work. There is a general kindness and everyone seems willing to help each other.

Cons

The pay is low, and everyone seems stretched thin. There is little structure to ensure local leaders follow good practices. Evaluation of performance tends to be highly subjective. There seems to be very little management of the management.

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