Not a growth opportunity - Customer Service Representative Ibotta Employee Review

1.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, Remote work, Great team mates

Cons

was told that i would be able to go full time within 6 months, then that there were no full time positions any longer. Benefits were only offered to full time employees. Was told in a meeting that it wasn't worth the expense to offer benefits to the customer service team and in the next meeting management bragged about how much profit they had in the bank

Explore other reviews about Ibotta

5.0
16 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fast paced environment, fulfilling and exciting work.

Cons

none that i can think of

2.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The best people I've worked with in Denver Interesting product and modern tech stack Lots of opportunity to grow Free Lunches and Unlimited PTO (that you can actually take)

Cons

Return to office is stressing out all the people who have been around ibotta for 5 or more years, people who have the most context on the product that we sell. It feels like ibotta is in a high-pressure post IPO period, trying to thin its people out by slowly taking away benefits. A few years ago it felt like there was some great hype around our products (IPN, Walmart), but now the hype feels fake around leadership. Standups have gotten really boring and I don't feel like any ICs and lower-level managers are actually excited about projects. The office used to be friendly and fun without the feeling of "you better get stuff done now!", but now it feels like few people smile and are friendly anymore. Same people, but just under lots more pressure to perform. The "common good" of teams working together is deteriorating a little bit. It feels like people don't want to collaborate and help out as much as they used to.

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